Legal
Complaints Book
Last updated: 27 August 2026
In accordance with the Peruvian Consumer Protection and Defense Code (Law No. 29571), we provide this channel for submitting complaints and grievances related to our services.
Provider details
- Registered name: JM PLASTIC SURGERY S.A.C.
- Tax ID (RUC): 20612023019
- Premises: C. Las Caobas 152, La Molina 15024, Lima, Perú.
Complaint or grievance: which one applies
- Complaint (reclamo): dissatisfaction with the service received.
- Grievance (queja): dissatisfaction with customer service, unrelated to the contracted service itself.
How to submit it
You may write to us by email, by WhatsApp, or submit it in person at the practice, where the physical Complaints Book is available to you. Please include in your message:
- Your full name, identity document and contact details.
- The service or procedure concerned.
- The details of what happened, with the relevant date.
- What you are requesting as a resolution.
You will receive an acknowledgement of your submission with an identification code, and we will respond within a maximum of fifteen (15) business days, as required by law.
You do not need to complete any prior step or accept our response before turning to the channels listed below.
Other channels
Submitting a complaint does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a report with INDECOPI.
You can contact INDECOPI through these channels:
- Citizen Service: (01) 224 7777 from Lima, or 0800-4-4040 from other regions (toll-free).
- Online complaint: reclamavirtual.indecopi.gob.pe
- Email: sacreclamo@indecopi.gob.pe
Where to submit it
You may direct your complaint or grievance to any of these channels:
- Email: drjohnmalpartida001@gmail.com
- Phone / WhatsApp: +51 968 495 510
- Practice address: C. Las Caobas 152, La Molina 15024, Lima, Perú.